Customer Services

Special Order Items

There are many items that produced by our normal manufactures, but which are not normally available from their UK subsidiary or Distributor, these items can still be obtained from them but are “Special Order Only” – one example of this is Manfrotto, they manufacture a huge range of Studio Equipment in addition to “standard photographic …

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Customer Services

Price Match Promise

PRICE MATCH PROMISE We REALLY want you to be our next customer, that is why we offer YOU a price match promise. Please note, our website states a price that INCLUDES VAT. We have noticed many sites that try to appear cheaper by excluding VAT from their online screen price.  They then require the shopper to REGISTER …

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Customer Services

Delivery Costs & Timescales

Our delivery costs are calculated upon the weight and the volumetric size of the goods in your basket together with the destination. The tables below show the delivery charges to the UK, Europe and The North American Continent. Prices shown are charged in £GBP, however, you may select your local currency from the list at the top of this screen …

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Customer Services

Returns Policy

We are committed to providing great products and customer service, if for any reason you are unhappy with your purchase you have the right to cancel your purchase at any time before or up to 7 days following the day you receive the goods by; Emailing us @ sales@karlu.com or telephone us on 01787 312200 …

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International Orders

European Union Orders All orders despatched to the EU includes the relevant UK VAT tax @ 20%. If you have an EU Intra-VAT Number, please enter it at registration. This number will be checked when you go throught the Checkout Process, if the number is valid, we will deduct the VAT before payment details are taken. For …

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Official Orders

How to place an Official Order from a UK Government Department or Educational Establishment We are pleased to accept Official Purchase Orders from Government Department / Local Goverment / Universities / Colleges & Schools, simply fax through your Official PO to 01787 377 611, please remember that our online prices include VAT and exclude delivery.  Delivery prices to …

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