Price Match Promise

PRICE MATCH PROMISE

We REALLY want you to be our next customer, that is why we offer YOU a price match promise.

Please note, our website states a price that INCLUDES VAT. We have noticed many sites that try to appear cheaper by excluding VAT from their online screen price.  They then require the shopper to REGISTER first, then, at the point of payment, they add on VAT.  Please check this before requesting a price match. We do have to validate all price matches before proceeding, so it saves time if you could please check first. Please also note, we cannot DOWNGRADE to a postal service level less than UPS Courier Next Day Delivery – or equivalent.

How does it work:

If you find a lower price anywhere else in the UK on a new identical item, just show us the lower price when you buy the item at Karlu (by phone) and we will match the price.

Which Items do Karlu Price Match

Almost everything we sell. The item must be;

  • Identical, including model number, components and UK. warranty.
  • The item must be in stock and available for purchase at that price.
  • From an authorised U.K. reseller, whose authorisation & stock level we reserve the right to verify.

What Items aren’t available for Price match

  • We don’t price match items sold on auction sites (including “BUY IT NOW” items) or
  • at local or special events (e.g., grand opening, anniversary, clearance or liquidation sales).
  • We don’t price match taxes and typo errors.
  • We don’t Price Match “Buy One, Get One Free” offers. 
  • We don’t Price Match “Free Delivery” offers.

Under extreme circumstances – there may be times when we simply cannot price match a product being sold at an unrealistically low price. In this event, we will decline to accept your order. This is under exceptional circumstance only. Please note we do price match 99.5% of price match requests, however, we will not price match “lost leaders” or orders that result in a financial loss to us.

Are delivery charges included in the price match?
No

Are there any companies that you don’t Price Match?
Only companies based out of the UK or in the Channel Islands

Are quantities limited on price–matched products?
We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.  We will not price match a basket of several products against more than one company.

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