Special Order Items

There are many items that produced by our normal manufactures, but which are not normally available from their UK subsidiary or Distributor, these items can still be obtained from them but are “Special Order Only” – one example of this is Manfrotto, they manufacture a huge range of Studio Equipment in addition to “standard photographic supports” however, Manfrotto UK predominantly only stock non studio items such as tripods/heads etc. To give our customers the widest possible range of Studio Equipment, we have listed these items for their convenience and choice.

Under the DSR (Distance selling Regulations) consumers are generally afforded the ability to return goods once they have had an opportunity to see them as if they were purchasing them in a retail store. The normal time constraint is 7 working days commencing the day after you receive the goods. In certain circumstances your rights to do so are taken away; one such example is the supply of ‘bespoke’ goods & ‘special order’ items – in other words goods which are made/obtained specifically for you.

By ordering these goods you are wavering your rights in respect of the DSR to return the item on the basis that you have simply ‘changed your mind’ or discover you have ‘ordered the wrong item(s)’ once you receive your order. If the item is faulty you still have the same rights as you would have when ordering ‘stock items’/strong>

We want you to fully understand the basis of this prior to ordering the item(s).

A further factor is the acceptable delivery period for SPECIAL ORDER ITEMS. Under the DSR, we are obliged to ensure that your order is fulfilled within 30 days; unless we agree different terms. In the case of SPECIAL ORDER ITEMS whilst we always strive to provide a speedy delivery period; time ‘is not the essence of the Contract’. The actual products that you have ordered indicate the worst case scenario, goods are normally despatched within these timescales.

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